Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

About Us

Account Login

Shop Now

Twisted Flavors Customer Care 

<p>Nutritional and ingredient information is available within each flavor description. Simply click on any flavor on our website and locate the nutritional and ingredient information information. Additionally, all ingredient and nutritional details are printed on our pretzel&#xA0; bags. Please note that all products are manufactured in the same facility, so our products may contain wheat, peanuts, soy, almonds, cashews, pecans, coconut, milk, and eggs. We are not certified kosher or halal. If you or someone you&apos;re gifting has a food allergy, we do not recommend purchasing our products.</p>

Nutritional and ingredient information is available within each flavor description. Simply click on any flavor on our website and locate the nutritional and ingredient information information. Additionally, all ingredient and nutritional details are

Where can I find nutritional and ingredient information?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does Twisted Flavors accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes do your pretzels come in?

Do you have Gluten-Free or Vegan Pretzels?

What is the shelf-life of your pretzels?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does Twisted Flavors Pretzel Company offer wholesale?

Does City Pop offer payment terms?

Wholesale

❓Where's my order?

Where can I find nutritional and ingredient information?Updated a month ago