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Twisted Flavors Customer Care 

Get the support you need at Twisted Flavors! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

Twisted Flavors Customer Care

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does Twisted Flavors accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes do your pretzels come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Pretzels?

What is the shelf-life of your pretzels?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

General Questions

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does Twisted Flavors Pretzel Company offer wholesale?

Does City Pop offer payment terms?

Wholesale

❓Where's my order?

Have a subscription or recurring order with us and have questions? Check out our frequently asked questions.

Looking for great snacks for your business or company? Check out our wholesale program frequently asked questions.

To track your order, click here! All you need is the email address or telephone number used to place the order. We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instruc

To track your order, <a href="https://help.twistedflavors.com/en-US/ssp/login">click&#xA0;here</a>! All you need is the email address or telephone number used to place the order.We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instructed. If you chose a future ship date you&apos;ll find that date on your original order confirmation.You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please send us a <a href="https://help.twistedflavors.com/en-US/contact" style=" text-decoration: none;">message</a> and we will forward you the information.

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General Questions

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Wholesale

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❓Where's my order?