Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

About Us

Account Login

Shop Now

Twisted Flavors Customer Care 

<p>We do not offer gluten free or vegan pretzels at this time.</p>

We do not offer gluten free or vegan pretzels at this time.

Do you have Gluten-Free or Vegan Pretzels?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How do I apply promo/discount codes?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

Does Twisted Flavors accept donation requests?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes do your pretzels come in?

Where can I find nutritional and ingredient information?

What is the shelf-life of your pretzels?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Can I select a future shipping date for my order?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

Do you offer free shipping?

Do you ship to PO Boxes?

How do Shop Pay installments work?

How do I change my default address?

What methods of payment do you accept?

Why are there two charges on my account for the same order?

How do I skip or cancel a subscription shipment?

Do I receive a discount if I sign up for a recurring order?

Subscriptions & Recurring Orders

Does Twisted Flavors Pretzel Company offer wholesale?

Does City Pop offer payment terms?

Wholesale

❓Where's my order?

Do you have Gluten-Free or Vegan Pretzels?Updated 2 months ago